Boston and New YorkBoston and NY

AI Tools for Diplomats: Supporting Multilateral Work in the Digital Era

Swissnex, DiploTools, and the Permanent Mission of Denmark to the UN in New York explore how AI and digital tools can be meaningfully applied in the diplomatic environment.

As multilateral diplomacy becomes increasingly complex and fast-paced, missions are looking for new ways to keep up with reporting, coordination, and information management. At the same time, artificial intelligence and digital tools are beginning to reshape how diplomacy is practiced, opening new opportunities to support daily workflows and decision-making. Yet many of these innovations remain out of reach or poorly adapted to the realities of UN diplomacy.

This event, co-hosted by Swissnex, DiploTools, and the Permanent Mission of Denmark to the UN in New York, will explore the concrete challenges missions face in today’s fast-evolving digital environment, from managing information flows to adapting decision-making to new technological realities. Diplomats, experts, and technologists will discuss how AI is beginning to integrate into diplomatic work and where its true potential lies.

The session will take participants on a journey through what is already possible today and what’s emerging, showcasing technologies built to support and enhance diplomatic practice, and offering a glimpse into the next wave of innovation.

Attendance by invitation only.

Program

  • 1:00pm – Opening Remarks - Swissnex & Permanent Mission of Denmark to the UN in New York
  • 1:05pm – Operational Challenges Briefing
  • 1:30pm – Practical Solutions and Forward-looking Developments in Diplomacy 4.0
  • 1:50pm – Moderated Dialogue & Q&A
  • 2:30pm – End
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Event start time

  • New York

    1:00PM

Practical Solutions and Forward-looking Developments in Diplomacy 4.0

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    Bio

    Eduardo Z. Albrecht, PhD

    Professor
    Mercy University and Columbia University

    Eduardo Zachary Albrecht is a political anthropologist with appointments as Professor at Mercy University and Adjunct Professor at Columbia University’s School of International and Public Affairs. His new book, Political Automation: An Introduction to AI in Government and Its Impact on Citizens (Oxford University Press 2025), offers a comparative examination of AI deployment in governance systems worldwide. In the past he served as Senior Fellow at the United Nations University’s Centre for Policy Research, where he led research on AI agent technologies in humanitarian and diplomatic action, including the development of AI-generated personas that can simulate conversations with stakeholders to support negotiation and peacebuilding efforts. His work focuses on the intersection of AI, diplomacy, and decision-making, with particular expertise in conflict prevention.

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    Bio

    Jérôme Crettol

    Founder and CEO
    DiploTools SA

    Jérôme Crettol is an entrepreneur working at the intersection of diplomacy and technology. He is the founder and CEO of DiploTools, a Swiss company developing software that helps ministries of foreign affairs and international organizations integrate digitalisation, data analysis, and artificial intelligence into their work. Most recently, DiploTools has collaborated with members of the UN Security Council on applying AI to diplomatic processes, with the aim of strengthening missions’ capacity and narrowing the global digital divide. Earlier in his career, Jérôme served at Permanent Mission of Switzerland to the United Nations in New York, an experience that shaped his commitment to building technologies designed specifically for international diplomacy. Anchored in the Swiss innovation ecosystem, DiploTools is incubated at EPFL and contributes to Switzerland’s role as a global hub for digital governance.

Additional speakers to be announced.

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