Transformations in Healthcare: Service Excellence & Innovation
In today’s experience economy, service has become one of the key differentiators for the highly-competitive healthcare industry. Patients are more likely to choose healthcare providers that have a reputation for providing exceptional care and a positive, individualized patient experience. What strategies can healthcare providers implement to enable a service-driven mindset? How can they accelerate their transformation with disruptive business models and new technologies?
Join this expert workshop co-organized by Swissnex and EHL to discover the latest service innovation trends and best practices that are shaping the healthcare industry from thought leaders across academia and industry. Take the opportunity to meet and network with your peers to exchange ideas on novel solutions to address common challenges.
18.30 – 19.00 Registration
19.00 – 19.05 Opening Remarks
Philippe Roesle, CEO & Consul, Swissnex in China
Guanlu Feng, Director of China, EHL Advisory Services
19.05 – 19.15
Stéphane Haddad, Associate Dean, Executive Education Programs, EHL
19.15 – 19.25
Xiaodong Wang, Founder, Freya Health
19.25 – 19.35
Hongjie Wang, Chairman, Shandong H&C Property Management (With Chinese-English interpretation)
19.35 – 20.00 Panel Discussion & Q&A
Stéphane Haddad, EHL
Xiaodong Wang, Freya Health
Hongjie Wang, Shandong H&C Property Management (With Chinese-English interpretation)
Moderated by Danli Zhou, Swissnex in China
20.00 – 21.00 Networking reception
Stéphane HaddadAssociate Dean Executive Education Programs, EHL
Mr Stéphane Haddad has more than 20 years’ experience in corporate finance and M&A. He began his career in 1995 at JP Morgan Chase in London and later worked in venture capital. Since 2002, he co-heads the M&A Construction team of London-based merchant bank Nash & Co. He received an MBA (Finance) from CASS Business School, London and a Master in Management from ESCEM Business School (French Grande Ecole). At the EHL, Mr Haddad is a senior lecturer in finance at both bachelor and masters levels and has developed a digital course for EHL’s online platform.
He also supervises SBP and Capstone projects. Mr Haddad is also a visiting lecturer at ESCP Europe and a supervisor for professional thesis. Mr Haddad has strong skills in sourcing of transaction opportunities, business and financial analysis, valuation, deal structuring and negotiating. He has built an extensive network of relationships with finance and investment professionals.
Xiaodong WangFounder, Freya Health
Ms. Xiaodong Wang lived in Switzerland for 20 years and is deeply involved in the field of preventive and rehabilitation medicine and health management. She is the co-founder of Guobin International Medical Center, founder of Freya Health, co-founder of VIRARRA Healing Center, and Chinese representative of IEPP (Institut Européen de Physionutrition et de Phytothérapie).
Hongjie WangChairman, Shandong H&C Property Management Co, Ltd.
Mr. Wang Hongjie is the chairman of Shandong H&C Property Management Co, Ltd. (H&C) and Vice Chairman of the Shandong Real Estate Industry Association. Wang graduated from the Department of Chinese Literature and Language at Shandong University. He holds an EMBA from CEIBS and a HEMBA, the joint program between CEIBS and EHL.
Before starting H&C, Mr. Wang worked at the Shandong Provincial Department of Construction. Under his leadership, H&C embarked on a transformation towards both Mergers & Acquisitions and globalization. H&C expanded into Malaysia, Cambodia, Spain, the UK, the US, Canada, and Papua New Guinea. As of 2018, the company counted service projects across 21 countries and regions, served over 1 million homeowners, and employed more than 20,000 employees worldwide, making it China’s first home-grown international property management company.